Presentation of the report 'An Analysis of Services' prepared for the UK MoD.

This describes a forensic approach to developing a common understanding of Service across business and IT.

The goal of this report is to provide an in-depth common conceptual understanding of services end-to-end across the enterprise – one that encompasses business, IT and technical services and gives a picture of what, in essence, a service is. Prepared for the UK MoD in 2010.